Delivery Timescale

Dubai:

Delivery from Monday to Saturday

(Sunday closed)

  • For Next Day Delivery please place your order before 6pm from Sunday to Friday.
  • Note: Some (not all) of our suppliers are closed Friday - Sunday, in case you ordered a brand from the suppliers closed on the weekend, your order will be delayed until after weekend. Note this applies on specific brands. If you placed your order during weekend and it is available in our own inventory, the delivery will not be affected. We deliver on Sundays orders available in our own inventory and based on stock availability.
  • Orders purchased under discount and from our clearance team can take an additional day for delivery.

Can we offer Same Day Delivery?

  • Provided all items are available in our stock, same day delivery is possible (*T&C Apply) for orders received before 1PM to specific areas in Dubai only. Please send us a WhatsApp with order number to 0554193951 to check if the items you ordered are available in our own inventory/ stock & to request a same day delivery. All orders with same day delivery request need to Pay Online for their orders. Cash and Card on delivery will not be accepted.

Can I choose timing to receive my order?

You may pay online & we can keep your order on the door if you are not home, otherwise for cash and credit card machine payments, please note that delivery times are planned based on location, our schedule for deliveries and using the most efficient route possible in order to ensure speedy delivery to all customers. Based on traffic and schedule of the day, the driver will call and confirm around what time will be in your area for delivery. 

Payment Options: 

- Cash or Credit Card on Delivery - We only accept AED currency as payment option for both cash on delivery and credit card payment to all areas in Dubai except Akoya Oxygen & Ghadeer. 

- Online payment (Visa & MasterCard), Apple & Samsung Pay through Zbooni, With Happy Dolphin, you don't have to worry about online payment in case items are out of stock, we will only send you the payment link after making sure your order is 100% ready.  

Delivery to other Emirates: Orders to other Emirates can take between 3-5 working days. We currently use courier to ship outside Dubai and all orders must be paid in advance. We offer free delivery up to 5kg, if your order is over 5kg, please contact us to check the delivery fee and confirm if you would like to proceed with order after adding the shipping fee (based on the weight of your order). We might be able to offer you a free delivery if the items in the order are on full price however this doesn't apply to discounted items. 

All orders must have a clear complete address with building name, street number/ name, villa or apartment number, orders without a complete address are fraudulent and will be cancelled.