(orders with 15% discount & above might take an extra day for delivery)
See below the expected delivery date as per the brands in your order.
1 - Next Day Delivery from Sunday to Friday/ no cut-off time - Note that we might be able to do same day delivery from Monday to Friday on these brands during weekdays if you order before 8am:
absolute holistic wet & dry food - bags on board - benebone - bergan - buddy jacks - bunny nature - canada litter - clear choice - diamond naturals - dr. elseys - earthbath - fabotex - fruitables - gigwi - go pet club - great jacks - himalayan pet supply - kit cat - lazy kitty - inaba - midwest - mp bergamo - moochie - nutrapet - pet fusion - petag - pet geek - red barn - simple solution - sustainably yours - taste of the wild - tiki cat - van cat litter - vet's best - vetericyn - west paw - whimzees - zeal
Note: the suppliers of the above brands (1) close early on Saturday - if we receive your order early on Saturday, we will try to add it to our schedule and deliver it to you on Saturday or Sunday - this depends on your location in Dubai and the items in your order. Sunday suppliers closed.
2 - Next Day Delivery from Sunday to Thursday/ no cut-off time:
acana - alfie's diner - applaws - beco - bio-groom - cat's best - chipsi - canagan - district 70 - easy clean - fish4cats - fish4dogs - flamingo - fresh magic - greenfields - healthy bites - healthy treats - karlie - kong - little big paw - nutrivet - orijen - pets unlimited - pooch & mutt - ruffwear - savic - scruffs - supreme - symply - thrive - vetiq - ziwipeak
Note: the supplier of the above brands (2) is closed from Friday to Sunday if we receive your order between Friday - Sunday, orders for these brands will be scheduled for delivery on Monday.
3 - Next Day Delivery from Monday to Friday/ cut-off time 5pm:
2 hounds design - all for paws - armitage good boy - alcott - bobby - beaphar - catit - exotic nutrition - farma - fauna - flexi - hagen - julius k9 - jr products - k9 connectables - lindocat - lintbells - mps2 - mikki - nothin' to hide - pet remedy - pro nutrition - pioneer pet - petdreamhouse - royal canin - safe4 - sanicat - thundershirt - urban pets - zolux - zupreem
Note: the supplier of the above brands (3) has a strict cut off timing - in case you place your order on Saturday before 5pm, the order will be ready for delivery on Monday; if you place your order on Saturday after 5pm and anytime after that until Monday before 5pm, your order will be ready for delivery on Tuesday. In case we received your order after cut-off time during Monday-Friday, order will be scheduled for the delivery on the day after next.
Can I choose timing to receive my order?
You may pay online & we can keep your order on the door if you are not home, otherwise for cash and credit card machine payments, please note that delivery times are planned based on location, our schedule for deliveries and using the most efficient route possible in order to ensure speedy delivery to all customers. Based on traffic and schedule of the day, the driver will call and confirm around what time will be in your area for delivery.
- Cash or Credit Card on Delivery - We only accept AED currency as payment option for both cash on delivery and credit card payment to all areas in Dubai except Akoya Oxygen & Ghadeer.
- Online payment (Visa & MasterCard), Apple & Samsung Pay through Zbooni, With Happy Dolphin, you don't have to worry about online payment in case items are out of stock, we will only send you the payment link after making sure your order is 100% ready.
Delivery to other Emirates: Orders to other Emirates can take between 2-5 working days. We currently use courier to ship outside Dubai and all orders must be paid in advance. We offer free delivery up to 10kg, if your order is over 10kg, please contact us to check the delivery fee and confirm if you would like to proceed with order after adding the shipping fee (based on the weight of your order). We might be able to offer you a free delivery if the items in the order are on full price however this doesn't apply to discounted items.
All orders must have a clear complete address with building name, street number/ name, villa or apartment number, orders without a complete address are fraudulent and will be cancelled.