Our Pet Sitting Policies

Dubaicatsitter/ Happy Dolphin Pet Sitting - Information and Policies

Prior to our first pet sitting service, we would like to get to know you and your animals. It is very important to us to have this first consultation and pet care assessment. We want you to feel absolutely comfortable with us as well.

Paperwork to schedule pet sitting services is completed before this session which usually takes about half an hour and an AED40 will be charged prior to the consultation visit. We will customize a plan for you and your animal family members. We will learn about your pet’s routine and commands. We will also become familiar with your household needs. We want you to be confident that your pet and home will be in good hands while you are away.

Other vital information will be gathered at this time, such as emergency veterinarian care and a completed release form to have your pet treated. In the event of any emergency, we will always make attempts to contact you before the veterinarian takes any action. However, if your pet’s health is seriously at stake, we will act in your pet’s best interest unless you have specifically stated differently on your veterinarian release form.

Happy Dolphin pet sitter will obtain your house key during this initial visit after pet sitting services are scheduled and agreements are signed. Keys can be returned, upon request, within 7 days of the end of your pet sitting service, in person. If you have provided a key to the car parking, we will leave it on your table (or as instructed by the client) inside the house.

During our care…
Happy Dolphin Pet Shop has an awesome reputation and we pride ourselves and work toward the highest of our client’s standards and we would like to offer you during our Pet Sitting Service the same experience. Upon each visit, the pet care provider will leave you a daily log with a text of what occurred during the visit. You will also get by WhatsApp a daily photo of your pet either while eating or playing, it is a short message to let you know that we visited, your pet is doing well and you can enjoy your vacation! You will also be informed of any incidentals or concerns that the pet care provider noticed. We are sure our clients will enjoy reading about their pet's activities! This will also give you peace of mind that your pet(s) were well cared for during your absence.

Just in case… About extensions
In the event you unexpectedly have to be away longer than planned, it is necessary that we hear from you. We will only accept extensions of our pet sitting service by direct confirmation and availability. A link with payment for the additional period is to be made in advance. Your pets’ well-being depends on our communication! 

Pet accidents: Happy Dolphin's Pet Sitter will dispose of any pet waste and clean-up of any accidents however the pet sitter is not responsible for any stains created by your pet. Happy Dolphin will not be held responsible for any damages to furniture or other household items by your pet. Please make sure that you provide us with cleaning supplies, garbage bags, paper towels, and baggies.

Veterinarian care: We request all of our clients to sign the emergency care form, which enables us to seek veterinarian care in case of an emergency including the transportation of pets to the veterinarian. Happy Dolphin will contact your veterinarian but if not able to reach them, we will contact one of the emergency clinics.

For our safety and your pet(s), please do not ask your friends, neighbors, or relatives to stop by and check in on the animals, plants, or home during our service agreement dates. We do not accept pet sitting jobs that are “shared” with friends, family or neighbors. The client is responsible to notify us of anyone who may be entering the premises during the pet sitting times. 

Booking Pet Sitting Services

When you are aware of your travel dates, send us an email to petsitting@thehappydolphinpets.com - We recommend planning ahead especially for holiday seasons and summer vacations. If you are a new client, we ask for at least a week’s notice to schedule our initial consultation and pet care assessment. It is important to confirm your pet sitting reservation. If you have not received a confirmation email or WhatsApp within 1 week of scheduled services, please call or email us to confirm your reservation.

Payments for Services
We accept Cash Online Card, Apple & Samsung Pay

During the key handover for your pet sitting service reservation, payment is due on this day for the full period.

Fees for subsequent scheduled service periods are due on the first day of service.

Cancellations - please read carefully

- If a booking is cancelled after the confirmation invoice has been issued and emailed to the client, and up to 15 days before the service start date, AED100 admin fee will be charged.

- If a booking is cancelled within 14 days and up to 72 hours before the service start date, 15% of the total invoice fee will be charged, plus the AED100 admin fee.

- If a booking is cancelled within 72 hours and up to 48 hours before the service start date, 25% of the total invoice fee will be charged, plus the AED100 admin fee.

- If a booking is cancelled with less than 48 hours of the service start date, 100% of the total invoice fee will be charged.

- No refunds for late departure or early return of the owner.

Once a booking is confirmed by Happy Dolphin, it will not be cancelled unless in the case of an absolute emergency or sickness, should this happen, Happy Dolphin will make every reasonable effort to help the client find a replacement pet sitter. In the event that Happy Dolphin is unable to fulfill the assignment due to such an emergency, any fees already paid will be refunded in full.

In case you are entitled for a refund, please note that refunds take from 10-30 business days.