Kindly read carefully - Delivery during Ramadan in Dubai
We will continue to do the Same Day Delivery if you place your order early and under these conditions:
• If order is placed from Saturday to Thursday between 12am and 12pm – Friday off.
• If all items in the order are available in our own stock and we don’t need to get from one of our suppliers.
• If you are located in the new side of Dubai.
Due to Ramadan timings, our cut-off for next day delivery has changed, keeping in mind that the cut-off timing is applied on some brands not all.
Dubai Delivery from Saturday to Wednesday: Orders received before 3pm will be scheduled for delivery next day. Orders received after 3pm might take up to 2 days for delivery.
Orders received on Wednesday after 3pm, Thursday or Friday will be scheduled for delivery either on Saturday or Sunday, depending on the availability of the order in our stock and if the items are coming from one of our suppliers with a strict cut-off time.
Delivery to other Emirates: All orders are to be paid in advance online, as we ship our orders with UPS and due to Ramadan timings, some orders might experience a 1 -2 days delay – rest assured that we will try to send your orders at the earliest.
Important Note: During Ramadan the suppliers close earlier than regular days and there is often traffic on most of UAE roads, please take this into consideration and we assure you that we will do our best to deliver your order as soon as we can and maintain our high customer service.
Retail Shop: Open Saturday -Thursday from11am to 10pm.
We open on Friday for couple of hours in the afternoon, please call us prior to visiting the shop.
Thank you & kind regards
Happy Dolphin Pet Shop